Wednesday , 20 August 2014

We have made the comparison in order to help you understand thoroughly about Community Feedback. In this comparison guide, we will analyze Get Satisfaction – one of the most well-known customer care systems. This review aims to provide readers with clear and obvious concepts of the two products.

Get Satisfaction & Community Feedback Comparison

Recently, many customers have contacted Magestore to ask about our Community Feedback extension. They have asked various questions, but mainly focused on the features and benefits of Community Feedback, why they should choose Community Feedback for their Magento stores instead of other customer care systems.

Due to that high demand, we decided to release this comparison to help you understand thoroughly about Community Feedback. In this comparison guide, we have analyzed Get Satisfaction – one of the most well-known customer care systems. This review aims to provide readers with clear and obvious concepts of the two products.

First, we should get to know about the them:

Community Feedback is a Magento extension developed by Magestore.com – one of the leading magento extensions providers. Community Feedback was especially developed for Magento platform. With a well-organized interface, customers can easily ask questions, report a problem, give praises or share their ideas while admin can efficiently manage customer’s feedbacks.

Get satisfaction is a customer service tool which can be used to get feedbacks from the visitors of your website. They can choose to ask a question, share an idea, report a problem or give praise to you. Customers can interact with each other comfortably.

Now, to the main part, we will see what to be compared. In this quick review, I will just point out important features.

What to be compared Get satisfaction Community Feedback
Features for users Forum • There are highlight sections 

 

• FAQ integrated

• Feedbacks are well-classified in “View all topics” section 

• No FAQ section

Interface User-friendly User-friendly
API V X
File attachment V V
Posting without login V V
User following V V
Feedback on Product Page

Available under the form of Widget

Potential customers can directly ask product-related question on product page

Multiple languages support V V
Features for admin Customizable theme Available, must pay extra money to acquire this function Available to all editions
Moderators V V
Social network integration V V
Magento compatibility A totally separate system, not a built-in extension, all configurations are made on GetSatisfaction website Excellent, specially designed for Magento sites. Admin can configure directly in admin section, no dependence on 3rd website
Ban users V

Admins & Mods can only delete posts, no option for banning users

Open Source X V
White label customization

Only available for enterprise edition

Available to all editions

Price Monthly price 

Start package: $19 month

Grow package: $49/month

Connect package: $99/month

Enterprise package – Order for price

Life time price 

Trial edition: Free – Including most of important functions

Platinum edition: $199

Custom edition: $0 – $399

Advantage • Easily to use, compatible with all types of websites 

• Powerful search system

• Good price compared to its functions 

• Built-in extension for Magento site, admins can manage directly on their site

• Open Source

• Feedback on product page

Disadvantage • High price 

• Feedback on Product page only as widget

Only works with Magento platform

To recap, if you are looking for a popular customer care system, Get satisfaction might be what you are looking for. In case you are looking for a Magento-specialized customer care system with a reasonable price, then Community Feedback can be up your alley.

Just enjoy the best customer services with Community Feedback:

  • Free Lifetime Support
  • Free Updates and Bug Fixes
  • 30 days money back guarantee, no questions asked
  • 15 days free trial

Also, please keep in mind that Community Feedback offers a FREE VERSION including most of important features, allowing you to spend a few minutes on doing a comparison by yourself.

For the whole list of Community Feedback features, please visit here.
Thanks for your following ;)

About Michelle

Intelligent, enthusiastic and open minded - that’s what they said about Michelle. She enjoys her job as a marketing staff in Magestore and always tries to enhance her knowledge of ecommerce as well as online marketing.